Operations4 min read
How we build a quotation, and why it is itemised
A lump-sum price hides the decisions that drive it. Here is what goes into ours and what you can push back on.
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What we mean by a long-term partnership
The phrase is on every industrial website. Here is the version of it we are prepared to be held to.
"Long-term partnership" appears on almost every supplier website, including this one. It is worth saying what we actually mean by it, so it can be checked rather than admired.
Four things we commit to
- You hear about a delay from us before you notice it yourself
- Prices are re-quoted openly rather than adjusted quietly
- We tell you when a cheaper specification would do the job
- We decline work we cannot deliver, and say why
None of these requires a track record to offer, which is precisely why we are willing to put them in writing as a new company. They are commitments about conduct, and conduct starts on the first order.
We would rather earn a second order than win the first one on a price we cannot sustain.
What we are not going to do is claim experience we have not had. The company is new. The people in it are not, and the standards we work to are the ones they brought with them.
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