PNH logo

Giao diện đã có tiếng Việt; nội dung trang đang được hoàn thiện. Bản dịch nội dung sẽ được cập nhật sau khi được duyệt. (Interface translated; page content is pending approval.)

Company3 min read

What we mean by a long-term partnership

The phrase is on every industrial website. Here is the version of it we are prepared to be held to.

Two people shaking hands outdoors while colleagues look on

"Long-term partnership" appears on almost every supplier website, including this one. It is worth saying what we actually mean by it, so it can be checked rather than admired.

Four things we commit to

  • You hear about a delay from us before you notice it yourself
  • Prices are re-quoted openly rather than adjusted quietly
  • We tell you when a cheaper specification would do the job
  • We decline work we cannot deliver, and say why

None of these requires a track record to offer, which is precisely why we are willing to put them in writing as a new company. They are commitments about conduct, and conduct starts on the first order.

We would rather earn a second order than win the first one on a price we cannot sustain.
— From our core values

What we are not going to do is claim experience we have not had. The company is new. The people in it are not, and the standards we work to are the ones they brought with them.

More articles

Next step

Have a requirement this touches on?

If something here is relevant to what you are buying, the fastest route is to describe your case rather than read three more articles.

Contact usAll news

We reply to every enquiry within one working day.